If you are not satisfied with your item(s) within 14 days of receiving your order, we will be happy to process an exchange for you or offer merchandise credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must have all tags attached.
All bodysuits, hair accessories, shoes and intimates are final sale. Any items returned with stains, damages or without a tag will not be processed and your package will be sent back to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
You can Submit returns and exchanges through our returns portal!
Please email firstname.lastname@example.org with any questions or concerns regarding your return!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be given in the form of store credit.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact Returns@shopwestmain.com with an order number or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*COVID-19 UPDATE: ALL RETURNS & EXCHANGES WILL REQUIRE AN ADDITIONAL 4 DAY PROCESSING.*
** CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING FEES**